Tuesday, September 7, 2010
Tuesday's Rant: Lazy Customer Service
Most Tuesdays I take the opportunity to rant about something I do not like about Target… because although I love ‘em to death, they ain’t perfect. This rant is an open letter to all those Customer Service Reps. that try to ignore my receipts:
Dear Target Employee:
While I realize that it might be easier to just scan my Target VISA to return my item, please note that I've taken the time to either A) find my original receipt and bring it with me, or B) printed out an online receipt if the item was ordered from Target.com. And while it might take an extra 3.2 seconds to scan both the receipt AND slide my card through the reader, please do that to ensure that you're crediting the right item to my account. I'm only following Target's instructions to - whenever possible - bring in a receipt, and I simply ask that you do the same and follow your employer's policies.
Thank you in advance,