Most Tuesdays I take the opportunity to rant about something I do not like about Target… because although I love ‘em to death, they ain’t perfect. Today’s rant is about something new I just learned in the Target return line, and I thought I'd pass the tip on to you, dear readers.
When you return something ordered online from Target.com to the store, you first need to go online to print out a receipt to return the item(s) in store. Now say you've ordered 6 items, but you only want to return 3 of them. The online process prompts you to pick all the items you want to return at once (by simply ticking off the ones to return) and adds them all to one return receipt. They will appear each as separate line items on the receipt, but all be on one page. I never used to have a problem with this, until just recently. Now, the Customer Service Rep. starts the return and can't get past one item. Frustrated, they then ask me for my Target Red Card to complete the return of the other items.
A helpful Target employee clued me in to the issue yesterday. It seems that Target has changed something in their back-end system, and while the multi-item receipt used to work, he instructed me that it's now a lot better (albeit more work) to print out one separate receipt for EACH item you want to return. Otherwise, they need to start to try to process the return, then usually give up when the system cannot find the additional items on the receipt. For some reason, they're just not registering.
Now I think this is pretty silly, and annoying, but I am glad that this guy gave me this tip. While I'm not thrilled to be printing out more receipts, I'll gladly do it if it gets me through the returns line at Target faster!