Tuesday, June 10, 2008

Tuesday's Rant: Club Wedd

On Tuesdays I take the opportunity to rant about something I do NOT like about Target …because although I love them to death, they ain’t perfect. Today’s rant is about Target’s bridal registry service, dubbed Club Wedd. Now I admit that when I got married several years ago, I toyed with the idea of registering there. After all, it IS my favorite store! But then I reconsidered (much to the relief of my mother!) and registered at some of the more traditional outlets like Macy’s and Williams-Sonoma instead. But I have to say I’ve heard MANY complaints about the service, enough to recommend steering clear of it.

Think about it: a registry is a “wish list”, viewed by many friends and relatives. Meaning, duplicate gifts are bound to occur, which makes returns are the most important policy to consider when setting up a registry. Since registries aren't updated in real time, duplicate purchases occur all the time. A restrictive return policy offers little recourse to a couple stuck with two extra fondue pots. And therein lies the problem with Target, in that they require receipts for ALL returns. That means couples trying to return a duplicated item must ask the guest for a receipt — which is not exactly stellar wedding etiquette. Do you really want to include that on the invitations — 'We cordially invite you to the wedding of Jack and Jill. P.S., please include gift receipts'?" Um, no, I don’t think so. While Target does allow two returns annually without a receipt if the item is valued at $20 or less, that’s really no help since couples are unlikely to have many registry items below that threshold. So how can this be solved? Very easily, I think: Target just needs to have a separate return policy (no receipt necessary) on their registry items.


hestermomma said...

I only wish Target had invented "Club Wedd" back in 1991when I got married. I can't imagine the "euphoria" I would have experienced, if I could have registered there. BTW, I have already used my alloted two returns this year without a receipt. Bummer!

Lola said...

We had a very low-key, non-traditional kind of wedding, and registered at Target just because I knew people would want to give us gifts, so we might as well tell them what we wanted. The only problem we had was with the one item that was shipped to us, a set of casserole dishes. The dishes were packed loose in a box with literally one sheet of paper as a cushion, so of course they were smashed when we got them. It was such a hassle to return them to the store! We needed invoices, receipts, our registry list... Eventually I was able to exchange them, but what a pain!