On Tuesdays I take the opportunity to rant about something I do NOT like about Target …because although I love them to death, they ain’t perfect. Today’s rant is about Target’s bridal registry service, dubbed Club Wedd. Now I admit that when I got married several years ago, I toyed with the idea of registering there. After all, it IS my favorite store! But then I reconsidered (much to the relief of my mother!) and registered at some of the more traditional outlets like Macy’s and Williams-Sonoma instead. But I have to say I’ve heard MANY complaints about the service, enough to recommend steering clear of it.
Think about it: a registry is a “wish list”, viewed by many friends and relatives. Meaning, duplicate gifts are bound to occur, which makes returns are the most important policy to consider when setting up a registry. Since registries aren't updated in real time, duplicate purchases occur all the time. A restrictive return policy offers little recourse to a couple stuck with two extra fondue pots. And therein lies the problem with Target, in that they require receipts for ALL returns. That means couples trying to return a duplicated item must ask the guest for a receipt — which is not exactly stellar wedding etiquette. Do you really want to include that on the invitations — 'We cordially invite you to the wedding of Jack and Jill. P.S., please include gift receipts'?" Um, no, I don’t think so. While Target does allow two returns annually without a receipt if the item is valued at $20 or less, that’s really no help since couples are unlikely to have many registry items below that threshold. So how can this be solved? Very easily, I think: Target just needs to have a separate return policy (no receipt necessary) on their registry items.