Friday, February 5, 2010
Target's CEO responds to my email...
After yesterday's post, not only did I call Target, but I also emailed Target's CEO, Gregg Steinhafel, to complain about the Bullseye's move to demote 8,000 employees. [His email address has been pusblished on The Consumerist blog numerous times, in case you're wondering how I got it.] Pictured above is the response allegedly from Gregg himself. And below is the email that I wrote to him this morning:
"I am a loyal Target customer for over 12 years, and I am extremely distressed by the news that you are demoting over 8,000 employees to part-time status in order to get out of paying their medical benefits.
Shame on you, Target! Not only will the effected employees suffer, but all of us (your Target guests) will as well. No more Team Leads = diminished (if any) customer service. You are on the road of RiteAid, Circuit City, and all the other retailers who have tried this approach and now are bankrupt. It's not just about low prices, Gregg; it's about the CUSTOMER EXPERIENCE, which you are killing!"
So what do you think, folks? Is this a genuine reply from Gregg, or just a canned response from Target's PR machine? And does a one-sentence rebuttal really cut it, or should I just be glad that they bothered to respond at all?