Sunday, July 3, 2011
Target's new online return form still has some kinks to work out...
If you've ordered anything online from Target.com recently, you may have noticed a new form accompanying your order. FINALLY, Target is including a return form with online orders, so that you don't need to go to their web site to print out your own return form to return items to the store.
That's the good news. The BAD news is that Target hasn't quite fixed all the "technical glitches" with the new system yet... so most likely, if you try to return something to the store, the Customer Service Associate will ask to look it up via your original form of payment, as the forms aren't working yet.
Or, you could get lucky and be in a similar situation to mine. For whatever reason, one Converse One Star shirt I ordered - as part of an order of 6 Merona t-shirts for my hubby - somehow got mislabed as "did not ship" (even though it did and I received it last week). When I tried to return it to the store, I couldn't. The Customer Service gal even called Target.com, and they told me about the "technical difficulties" with the new system, and until they worked it out on their end, I couldn't return the shirt. They reminded me that I had a 90-day window to return the shirt, and asked me to try again in a week or two. And then, I got this email from them today:
Dear Target.com Guest,
We’re writing to let you know about a situation impacting your recent order on Target.com. Due to a technical issue, we had to cancel the following item(s):
Merona Metal Blue Men's Ss Tee Fx - XL
Merona Ebony Men's Ss Tee - XL
Merona Par Four Green Men's Ss Tee Fx - XL
Merona Garnet Men's Ss Tee - XL
Merona Blue Glory Men's Ss Tee Fx - XL
Merona Gradual Gray Men's Ss Tee - XL
Due to this issue, some item(s) may have already shipped to you. Don’t worry -- you won’t be billed for these items. If you do receive any items from this order and no longer want them, please donate to a local charity or shelter of your choice rather than returning them to Target.
If you still are interested in any items from this order that you did not receive, please visit Target.com and place a new order. We’re sorry for any inconvenience this may cause. Thanks for shopping at Target.com.
Online Guest Services
So in short, I got 6 shirts for free....cool! Thanks, Target!!!