Friday, May 22, 2015

Target Unfairly Tagging Consumers as "Resellers"

Consumer alert: in the wake of the Lilly Pulitzer for Target fiasco, Target is cracking down on "resellers". According to RackedeCommerce Bytes reports that Target is trying to cut down on this type of behavior in the future by banning resellers from purchasing its products. While I think this is good in theory (to try to stem the eBay market) here's the problem: regular 'ol consumers (like me) who order a lot from Target.com (for their own personal consumption) are being punished for this by having their accounts frozen (as mine has) for being categorized as "resellers". I already spent half an hour on the phone today with their customer service department, and the issue still isn't rectified (and honestly, I don't know if it will be).

Let me know if this has happened to any of you out there as well who order regularly from Target.com. Apparently the "new policy" went into effect May 12th. While I do order a lot from Target.com (mostly clothing, as Target never seems to have my size in stock in stores) I end up returning 80% of it in stores due to fit issues.

At this point, I am seriously considering cutting up my RedCard and of ending this blog. I'm just over it, readers. Target does NOTHING to support or help their loyal customers. So why should I support them with a blog singing their praises?

UPDATE: After almost a week, multiple calls to Target's CS line, and help from the Social Media team that monitors the TargetStyle FB page, my account has FINALLY been cleared and I am no longer listed as a "reseller". If this somehow happens to you, I'd encourage you to both call AND leave a complaint on Target's FB page. Honestly, had I not ranted on their FB page, I don't think this issue would have been cleared up.

11 comments:

Elita Blacktating said...

I totally hear you. I saw your original post and I was wondering what specifically happened. Target, in my opinion, has always had terrible customer service. Their return policy sucks and they don't seem to care about their customers at all. This resellers policy is crap. No one buying on Target.com right now is trying to resell those items on eBay. It will only be an issue with popular collaboration lines. And if they really cared about that, they would've had a policy in place before Lilly, as this has been an ongoing problem that they are completely aware of!

Catherine Edgar said...

Why are they doing this now??? They should know there is nothing anyone is buying NOW from Target.com hat is selling on Ebay.
How much stuff did you have to buy for them to tag you as a reseller? Target should be ashamed for doing this to you of all people!

debbies said...

I'm sorry this is going on. Your blog is great and I do understand the frustration. Do you buy hundreds each month? Why would they tag you as a re-seller? Hope it all gets cleared up.

ac said...

How frustrating. While there's no good time to institute a policy like this, I actually think it could be "strategic" to do it now, as opposed to doing it immediately before, or during, a major collaboration event.

Critifur said...

Yikes, that's crazy! This is the completely wrong way (and too late) to prove they are against the actual re-sellers of collaboration merch. UGH. Sorry. We would hate to lose your blog too!

Ericka Aspiegirl said...

good call. totally agree with you and hope you luck in your decisions. very interesting. i wonder if my account is frozen, i order online, but rarely.

Music said...

How can they possibly figure out who is reselling via this supposed policy? Bizarre. I would think the only way to do that would be to actually track the resellers via eBay or some of the other sites. They can't possibly do it off of generic bulk sales numbers to one person. What if someone has, say, a wedding planning or catering business and they actually buy a chunk of Target decor items? Are they going to get nailed? What about a teacher taking advantage of a school supply sale? (I have friends who teach in L.A., and they - sadly - spend their own money all the time) I can't believe you had your account frozen.

Target Addict said...

Debbies: I order maybe $100 of merchandise a month, if that much. And again, I return the majority of it due to fit issues or buyer's remorse. If Target would do a better job of carrying the SAME styles in each store (and a better array of sizes) then I wouldn't be so tempted to order online to ensure to get what I want. Since I do return a lot, I could see them putting a limit on the amount of returns I make (as I've heard some other stores do). But this is not the case; the issue is allegedly the amount of stuff I'm buying, and they don't care that I'm returning most of it.

At this point, the issue still has not been resolved, and Customer Service never called me back yesterday (as they had promised to). I just tried a 'test' order of a small area rug online (at a whopping $25) and my order was immediately cancelled. I left an angry comment on their FB page yesterday, and their social media team gave me an email address to write to in order to help, but I haven't heard back from them, either.

58 Cherries said...

This is not Target related, but Lilly Pulitzer related. Just FYI.
http://www.buzzfeed.com/stephaniemcneal/a-lilly-pulitzer-employees-fat-shaming-cartoons-are-freaking?bffb&utm_term=4ldqpgp#4ldqpgp
Just thought it was interesting after the plus size collection at Target was released.

Target Addict said...

58 Cherries: yes, the 'fat shaming' story at Lily Pulitzer's offices has been burning up the internet. I not only saw it featured on Yahoo last evening, but also on TV on CNN today.

Frank Andrew said...

Thanks for keeping your readers abreast of this. Very strange, knee-jerk reaction from both Target, putting their own attempts at backpeddling from a goof on their part ahead of their overall customer relationships. Sorry you have had to deal with this.