Wednesday, December 31, 2008

Target’s internal clash over gift receipts

You may have noticed (as I did this Holiday season) that Target didn’t seem to provide gift receipts with each purchase as they have done in the past. Come to find out, this issue has been a source of disagreement at Target headquarters, according to an anonymous, former employee's note posted on The Consumerist blog. The mystery contributor describes the clashing philosophies of then-CEO Bob Ulrich and EVP Bart Butzer, and the resulting confusion among store employees and customers. The gist of the story seems that Ulrich wanted gift receipts automatically provided for every sale, whereas Butzer only wanted them by request.

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