ABC.com is reporting that
Target will change the way it labels its products after an eagle-eyed
shopper sparked a backlash for the retail giant. Susan Clemens, a self-described “plus size” woman from Orange County,
Calif., was taken aback when she saw a friend’s
Facebook post with a
picture of a plus-size Target maxi dress described as “manatee gray.”
When Clemens, 49, went on the Target.com site herself to see if her
friend’s post was true, she discovered not only that the plus-size style
was described as “manatee gray,” but the regular size of the exact same
maxi dress was described as “dark heather gray.”
Clemens took to
Twitter to express her outrage, posting a screen shot of the two identical dresses with the different descriptors along with her tweet.
“What the. Plus sized women get “Manatee Grey” while standard sizes
are “Dark Heather Grey.” @Target #notbuyingit,” she wrote Tuesday. Within 24 hours Clemens’ tweet had spread across Twitter, Facebook, Tumblr and blogs.
“A lot has happened in a day because it really resonates with
people,” she said.
“I really didn’t expect it to spread as widely as it
has but people are tired of having the size and shape of their body
commented on, and that’s what this color discrepancy seems to imply.”
Clemens’ tweet was also heard by Target, which issued an apology to
her on Twitter, as well as an explanation and immediate action.
“It was never our intention to offend our guests,” Target spokeswoman
Jessica Deede told ABCNews.com today.
“We heard from our guest. We
apologized and we are working to fix it ASAP.” Deede says the
“manatee gray” color description is a
“seasonal color
used across many different categories on Target.com” and, in this case,
the two different descriptions came down to two people updating the
website.
“There were two different teams that worked on uploading the dresses to Target.com, which explains the discrepancy,” she said. The Minnesota-based retail chain is now updating its inventory across
the board to say only “gray,” as opposed to more specific descriptors,
according to Deede.