Tuesday, July 14, 2009
Tuesday's Rant: Target's book return policy
Most Tuesdays I take the opportunity to rant about something I do not like about Target… because although I love ‘em to death, they ain’t perfect. Today’s rant is about trying to return a book to Target. Let me just say that you’d better have your original receipt in hand, lest you get hassled at the Customer Service counter. Apparently Target has a new policy in place that states that without your original receipt, you cannot return a book there. The rationale is that A) they have no idea when you bought it (as bestsellers can often stay on the shelves for months, if not years) and B) they have no idea whether you actually bought it at Target or not. Now both counts made me laugh since I had bought the book with my Target card… so they could not only confirm that it was a Target purchase, but also look up in their computer exactly WHEN I bought it.
Now it seems to me that books should be treated just like any other merchandise you want to return without a receipt: if you have the original credit/debit card you used to pay for it, and you've purchased it within the last 90 days, plus the item visible looks unused/unworn, then you should be able to return it with no questions asked. Why should books be any different?